Contact Us
Contact Elnoviam
Last Updated: October 8, 2026
Need help with an order or have a question about one of our kitchen products? Our customer care team is here to assist with product questions, shipping updates, returns, refunds, and general website support.
Get in Touch
Email:
service@elnoviam.com
Phone:
0755-25622735
Support Hours:
Monday to Friday
9:00 AM – 6:00 PM
China Standard Time (UTC+8)
Our support team is offline on weekends and public holidays.
You are welcome to send us an email at any time. Messages received after business hours will be reviewed as soon as possible on the next working day.
For Faster Assistance
If your message is related to an existing order, please include:
- Your order number
- The email address used at checkout
- A brief description of the issue
- Photos or videos, if relevant
Providing complete information helps us understand your request and respond more efficiently.
Most customer service emails are answered within 2 business days, although response times may vary during holidays, promotions, or periods of high demand.
What We Can Help With
Our customer care team can assist with:
- Product questions
- Order updates
- Shipping information
- Tracking details
- Delivery concerns
- Order corrections
- Cancellation requests
- Returns
- Refunds
- Damaged items
- Incorrect items
- Checkout issues
- Payment-related questions
- Privacy inquiries
- General customer support
Company Details
Brand:
Elnoviam
Company:
Shenzhen Pushanze Technology Co., Ltd.
Registered Business Address:
Room 906, No. 36 Tian'an Road, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email:
service@elnoviam.com
Phone:
0755-25622735
Before Sending a Return
Please contact our support team before mailing any product back.
The company address shown on this page is provided for business identification purposes and should not be treated as the default return location.
After we review your return request, we will send you the correct return instructions and return destination if the item qualifies for return.
Items sent without prior confirmation may be delayed or may not be processed correctly.
For return assistance, please email: