Shipping Policy
Shipping & Delivery Policy
Last Updated: October 8, 2026
At Elnoviam, we work to make the delivery process as clear and straightforward as possible. This policy explains how orders are prepared, shipped, tracked, and handled when delivery issues occur.
Order Preparation
After payment is successfully confirmed, most orders are prepared for shipment within 1–3 business days.
Business days do not normally include weekends or public holidays.
During promotional events, holiday periods, unusually high order volumes, payment reviews, or other exceptional circumstances, additional processing time may be required.
Please note that order processing time is separate from shipping transit time.
Delivery Coverage
We currently accept orders for eligible delivery addresses within the United States.
Available shipping methods, delivery availability, and any applicable shipping charges will be shown during checkout before payment is completed.
Certain locations or address types may not be supported depending on the carrier or product.
If our shipping coverage changes, the available destination options shown at checkout will be updated accordingly.
Estimated Delivery Time
For standard shipping, customers should generally allow approximately:
7–12 business days after dispatch
This estimate begins once the parcel has left the fulfillment facility and has been accepted by the shipping carrier.
Delivery estimates are provided for reference only and should not be treated as guaranteed delivery dates.
Actual delivery times may vary depending on destination, carrier operations, weather conditions, seasonal demand, local delivery conditions, or other factors outside our reasonable control.
Shipping Charges
We offer FREE Standard Shipping on orders of $50 USD or more to eligible delivery addresses within the United States.
For orders under $50 USD, any applicable shipping charge will be calculated and clearly displayed at checkout before payment is completed.
If multiple shipping methods are available, the available options and corresponding charges will be shown during checkout.
The $50 free-shipping threshold is calculated based on the order subtotal after discounts and before any applicable taxes, unless otherwise stated during a specific promotion.
Free shipping applies only to eligible standard shipping services and does not apply to any optional expedited or upgraded shipping methods, if offered.
Where Orders Ship From
Orders may be dispatched from different fulfillment locations depending on:
- Product availability
- Inventory location
- Delivery destination
- Operational requirements
- Fulfillment partner availability
The shipping origin shown on tracking may therefore be different from our registered company address.
Our registered business address should not be interpreted as the warehouse location for every order.
Tracking Information
Once an order has been shipped and tracking is available, we will normally send a shipping confirmation email containing the tracking number or tracking link.
Carrier systems do not always update immediately after dispatch.
Please allow some time for the first tracking movement to appear after receiving your shipping confirmation.
Delivery Address Responsibility
Please review your shipping details carefully before completing your purchase.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact us as soon as possible at:
We will try to update the address before fulfillment where possible, but address changes cannot be guaranteed once an order has already entered packing, fulfillment, or shipment.
Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where appropriate.
Shipping Delays
Occasionally, a parcel may take longer than expected.
Possible causes include:
- Severe weather
- Carrier network delays
- Peak shipping periods
- Transportation disruptions
- Remote delivery locations
- Customs or regulatory processing where applicable
- Local delivery interruptions
If your tracking has shown no meaningful update for an unusually long period, please contact us with your order number and tracking information.
We will review the available shipment details and assist with the next reasonable steps.
Lost Parcels
If a shipment appears to be lost or has had no meaningful tracking movement for an extended period, please contact:
We may need to review the case with the shipping carrier or fulfillment provider.
If a parcel is confirmed as lost, an appropriate resolution may be offered depending on the circumstances, which may include a replacement or refund.
Tracking Shows Delivered, but the Parcel Is Missing
If the carrier marks your order as delivered but you cannot find the parcel, please first check:
- Your front door, porch, mailbox area, or other delivery locations
- Building reception or mailroom
- Household members
- Nearby neighbors where appropriate
- Any delivery photo or carrier notice
- The carrier directly for proof of delivery
If the parcel still cannot be located, contact us with your order number and tracking details so we can review the situation.
Damaged Deliveries
If your parcel arrives with visible damage, please take clear photos of:
- The outer packaging
- Shipping label
- Damaged area of the parcel
- Affected product
Then contact us at:
Our support team will review the situation and handle the matter according to the applicable return or refund policy.
Taxes and Additional Charges
Applicable taxes may be calculated and displayed during checkout where required.
If any additional government, customs, import, or carrier-related charges apply, they will be handled according to applicable laws and the information presented during the purchase process.
Contact Information
Brand: Elnoviam
Company: Shenzhen Pushanze Technology Co., Ltd.
Business Address:
Room 906, No. 36 Tian'an Road, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Customer Support Email:
service@elnoviam.com
Customer Service Phone:
0755-25622735
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM
China Standard Time (UTC+8)