Terms of Service
Terms of Service
Last Updated: October 8, 2026
Welcome to Elnoviam.
This website is operated by Shenzhen Pushanze Technology Co., Ltd. Throughout these Terms, “Elnoviam,” “we,” “us,” and “our” refer to the operator of this website.
These Terms of Service explain the rules that apply when you browse our website, purchase products, create an account, communicate with us, or use any other services made available through our online store.
By accessing or using this website, you agree to comply with these Terms and any additional policies referenced on the site.
If you do not agree with these Terms, please discontinue use of the website and its services.
1. Eligibility and Website Use
You may use this website only for lawful purposes.
By placing an order or using services that require legal capacity, you confirm that you are legally permitted to enter into a purchase agreement in your place of residence.
You must not use the website:
- For unlawful or fraudulent activity
- To violate applicable laws or regulations
- To interfere with website security or operation
- To distribute malware, viruses, or harmful code
- To collect information about other users without authorization
- To misuse, copy, or exploit website content without permission
We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.
2. Our Online Store
Our online store may use third-party ecommerce infrastructure, including Shopify, to provide shopping, checkout, payment, and related functionality.
Certain website functions may also rely on third-party technology or service providers.
Your use of those services may also be subject to the applicable provider's terms and policies.
3. Product Information
We make reasonable efforts to present product information clearly and accurately.
Product pages may contain information such as:
- Product descriptions
- Materials
- Dimensions
- Features
- Usage guidance
- Images
- Pricing
- Availability
- Included components
Because screens and devices display colors differently, we cannot guarantee that the color shown on your device will perfectly match the physical product.
Product images may also include styling items or props that are not included unless specifically stated.
4. Availability and Product Changes
Products may be available in limited quantities.
We may:
- Add or remove products
- Change product specifications
- Update product descriptions
- Adjust available options
- Limit purchase quantities
- Stop offering certain products
These changes may occur without prior notice where permitted by law.
5. Prices and Promotions
Prices displayed on our website may change from time to time.
Promotional offers, discount codes, free-shipping offers, bundles, or other incentives may be subject to separate conditions.
Unless otherwise stated:
- Promotions cannot necessarily be combined
- Offers may end without advance notice
- Discounts may apply only to selected products
- Promotional terms shown at checkout or on the offer page will apply
If an obvious pricing or promotional error occurs, we reserve the right to correct it before fulfillment, subject to applicable law.
6. Orders and Acceptance
Submitting an order does not automatically mean that the order has been accepted.
We may review orders before fulfillment and may decline, limit, or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be verified
- Order information appears incorrect
- Fraud or unauthorized activity is suspected
- A pricing or technical error has occurred
- Purchase quantities appear intended for unauthorized resale
If an order is cancelled after payment has been collected, any applicable refund will be processed according to the original payment method.
7. Your Order Information
You are responsible for providing accurate and complete information during checkout.
This includes:
- Name
- Shipping address
- Billing details
- Email address
- Telephone number
- Payment information
Please contact us as soon as possible if you notice an error.
Once fulfillment or shipment has begun, we may not be able to change or cancel an order.
8. Payment
Available payment methods will be displayed during checkout.
Payment services may be provided by third-party payment processors.
We do not necessarily receive or store your complete payment card information.
By placing an order, you represent that you are authorized to use the payment method submitted.
9. Shipping and Delivery
Shipping arrangements, processing periods, estimated delivery times, tracking, and delivery-related matters are governed by our Shipping & Delivery Policy.
Estimated delivery dates are provided as guidance and are not guaranteed unless explicitly stated otherwise.
10. Returns, Exchanges, and Refunds
Returns, exchanges, cancellations, and refunds are handled according to our Returns & Exchanges Policy.
Please review that policy before returning any product.
Do not send merchandise to our registered business address unless our customer service team specifically confirms that it is the correct return location.
11. Website Information
We work to keep website information useful and current, but occasional errors may occur.
These may include errors relating to:
- Product descriptions
- Prices
- Inventory
- Promotions
- Shipping fees
- Delivery estimates
- Product availability
Where permitted, we may correct inaccurate information and update or cancel affected orders.
12. Intellectual Property
Unless otherwise stated, the website's original content, including text, graphics, layouts, branding, product presentation, icons, and other materials, belongs to us or is used under appropriate permission.
You may use website content for normal personal shopping purposes.
You may not reproduce, redistribute, commercially exploit, scrape, or republish substantial portions of the website without permission, except where legally permitted.
13. Customer Reviews and Submissions
If you voluntarily submit content to us, such as:
- Reviews
- Photos
- Suggestions
- Product feedback
- Comments
you confirm that you have the right to submit that material.
Your submission must not:
- Infringe another person's intellectual property
- Violate privacy rights
- Contain unlawful or defamatory material
- Contain malicious software
- Misrepresent your identity or experience
Where you submit content for publication, you grant us permission to use, reproduce, display, format, and publish that content for reasonable business and promotional purposes, subject to applicable law.
14. Privacy
Our handling of personal information is described in our Privacy Policy.
By using the website, you acknowledge that personal information may be processed in accordance with that policy.
15. Third-Party Links and Services
Our website may contain links or integrations provided by third parties.
We do not control third-party websites and cannot guarantee their:
- Availability
- Accuracy
- Security
- Products
- Services
- Privacy practices
If you use a third-party service, your relationship with that provider may be governed by its own terms and policies.
16. Prohibited Activities
You must not use our website to:
- Commit fraud
- Provide intentionally false information
- Infringe intellectual property rights
- Harass or threaten others
- Upload harmful software
- Attempt unauthorized access
- Circumvent security measures
- Conduct automated scraping without authorization
- Send spam or phishing messages
- Disrupt website operation
- Engage in activity prohibited by applicable law
We may suspend access where necessary to protect our website, customers, or business.
17. Website Availability
We do not guarantee that the website will always operate without interruption.
From time to time, we may:
- Perform maintenance
- Update features
- Change website functionality
- Temporarily suspend parts of the service
- Discontinue features
We will make reasonable efforts to maintain normal availability but cannot guarantee uninterrupted access.
18. Disclaimer
To the extent permitted by applicable law, the website and online services are provided on an “as available” basis.
Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer protection laws.
Product-specific warranties, if any, will be stated separately on the relevant product page or policy.
19. Limitation of Liability
To the fullest extent permitted by law, Elnoviam and its operator will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website or inability to access the website.
Nothing in these Terms limits liability where limitation is prohibited by law, including any mandatory consumer rights.
20. Responsibility for Violations
If your unlawful use of the website or violation of these Terms causes a third-party claim, loss, or expense, you may be responsible for the resulting consequences to the extent permitted by applicable law.
21. Severability
If any part of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
22. Termination of Access
You may stop using the website at any time.
We may restrict or terminate website access where we reasonably determine that:
- These Terms have been materially violated
- Fraudulent or abusive conduct has occurred
- Continued access creates a security or legal risk
Rights and obligations that arose before termination may continue where appropriate.
23. Entire Agreement
These Terms, together with the policies referenced on our website, form the agreement governing your use of our online store.
If a specific policy contains rules for a particular matter—such as returns, privacy, or shipping—that specific policy will apply to that matter.
24. Applicable Law
These Terms will be interpreted in accordance with applicable laws and mandatory consumer protection rules relevant to the transaction.
Nothing in these Terms is intended to remove any rights that consumers cannot legally waive in their place of residence.
25. Updates to These Terms
We may revise these Terms when our services, business practices, legal requirements, or website functionality change.
The updated version will be published on this page with a revised Last Updated date.
Continued use of the website after an update will be subject to the revised Terms where permitted by applicable law.