Privacy Policy
Privacy Policy
Last Updated: October 8, 2026
This Privacy Policy explains how Elnoviam, operated by Shenzhen Pushanze Technology Co., Ltd., collects, uses, stores, and shares personal information when you visit our website, place an order, contact our customer service team, or otherwise interact with our online services.
By using our website or services, you acknowledge the privacy practices described in this Policy.
Information We May Collect
The information we collect depends on how you interact with our website.
Information You Provide to Us
You may provide information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Account information
- Customer service communications
- Return or refund information
- Other information you voluntarily submit to us
Payment card details are generally processed through authorized payment providers rather than stored directly by us.
Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on the website
- Referring pages or websites
- Shopping and checkout activity
- Cookie identifiers
- General device or network information
We may use cookies, pixels, analytics tools, and similar technologies to collect this information.
Information Received From Service Providers
We may also receive information from companies that help us operate our store and provide services to customers.
These may include:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention services
- Customer service software providers
Information received from these providers will be handled in accordance with this Privacy Policy and applicable law.
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Confirm payments
- Arrange shipping and delivery
- Provide tracking updates
- Handle returns, exchanges, and refunds
- Respond to customer questions
- Maintain customer accounts
- Improve website functionality
- Analyze store performance
- Prevent fraud and unauthorized activity
- Comply with legal or regulatory obligations
- Enforce our policies and terms
- Send marketing communications where permitted
- Personalize advertising or website experiences where allowed by law
Marketing Communications
Where permitted, we may send promotional emails or other marketing messages to customers who have subscribed, opted in, or have an existing customer relationship with us.
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the message.
Even if you unsubscribe from marketing communications, we may still send service-related emails, such as order confirmations, shipping notices, account messages, or important policy updates.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, remember preferences, analyze usage, improve performance, and provide relevant advertising where permitted.
Cookies may be placed by us or by third-party service providers.
You can usually control or disable cookies through your browser settings. However, blocking certain cookies may affect website functionality or prevent some features from working correctly.
How We Share Information
We may share personal information with third parties when necessary to operate our business and provide services.
Examples include:
- Payment processing companies
- Shipping carriers
- Fulfillment partners
- Shopify and ecommerce service providers
- Analytics providers
- IT and hosting providers
- Customer service providers
- Marketing and advertising partners
- Professional advisers
- Government or regulatory authorities where legally required
We do not disclose personal information beyond what is reasonably necessary for these purposes.
Advertising and Analytics
We may work with advertising and analytics partners to understand how customers interact with our website and advertisements.
These partners may use cookies, pixels, or similar technologies to collect information about browsing activity.
Depending on your location, you may have the right to opt out of certain targeted advertising or data-sharing practices.
Sale of Personal Information
We do not sell personal information for direct monetary payment.
However, certain privacy laws may define some advertising or analytics-related data sharing as a “sale” or “sharing.”
Where applicable, customers may have the right to opt out of these activities.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
Where sensitive information is transmitted online, secure technologies such as encrypted connections may be used.
However, no online system or data transmission method can be guaranteed to be completely secure.
Data Retention
We keep personal information only for as long as reasonably necessary for purposes such as:
- Completing orders
- Maintaining customer accounts
- Providing customer support
- Meeting tax or accounting obligations
- Preventing fraud
- Resolving disputes
- Enforcing agreements
- Meeting legal requirements
Retention periods may vary depending on the type of information and applicable law.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of your information
- Restrict or object to certain processing
- Withdraw consent where processing depends on consent
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data-sharing activities
- Appeal certain privacy decisions where applicable
These rights are subject to applicable law and may not apply in every situation.
We may need to verify your identity before processing a privacy request.
Children’s Privacy
Our website and services are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.
Third-Party Websites
Our website may contain links to websites or services operated by other companies.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
International Data Processing
Because we operate an online store and work with international service providers, personal information may be processed or stored outside the country where you live.
Where required by law, appropriate safeguards may be used for international transfers of personal information.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, the updated version will be posted on our website and the “Last Updated” date will be revised.
Contact Us
For questions about this Privacy Policy or requests relating to your personal information, please contact:
Brand: Elnoviam
Company:
Shenzhen Pushanze Technology Co., Ltd.
Business Address:
Room 906, No. 36 Tian'an Road, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email:
service@elnoviam.com
Phone:
0755-25622735
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM
China Standard Time (UTC+8)